Shipping Policy

Last Updated: November 10, 2026

This Shipping Policy explains how Ghana Armed Forces Shop (GAF Shop) processes, ships and delivers orders placed on gafshop.com. By placing an order, you agree to this policy, our Terms and Conditions and our Refund and Returns Policy.

Where We Deliver

We deliver across Ghana and internationally. The delivery options shown at checkout depend on your delivery address.

• Greater Accra: Store Pickup, GAFShop Express Delivery, Ride Sharing (Bolt, Uber or Yango) and Zippy Delivery Courier.
• Other Regions: STC, VIP, DHL Express and FedEx.
• Outside Ghana: DHL Express and FedEx.

Delivery Options

Order Processing and Dispatch

• We process orders on working days, Monday to Friday, 9:00 am to 4:00 pm GMT, excluding public holidays.
• Orders placed after 4:00 pm, on weekends or on public holidays are processed on the next working day.
• Items in stock are dispatched within 2 working days. For pay-later delivery options, we dispatch once the delivery fee is paid.
• Tailor-made, special and bulk orders take longer. We confirm the timeline with you when you order.

Delivery Fees

• Store Pickup: Free. Collect your order at the Base Ordnance Depot (BOD), Burma Camp, Accra.
• GAFShop Express Delivery and Ride Sharing: Order Now, Pay the Delivery Fee Later before Dispatch. For Ride Sharing, the fee is the app fare to your address.
• STC and VIP: A flat fee of ₵60, paid at checkout. It covers delivery to the STC or VIP main station in Accra, where our rider registers your parcel with the bus company for onward transport to your destination station. The bus company’s carriage charge is paid by you at the receiving station or to the driver.
• DHL Express, FedEx and Zippy Delivery Courier: Live rates from the carrier, shown and paid at checkout.

How to Pay a Pay-Later Delivery Fee

1. Place your order and pay for your items at checkout.
2. Our team processes your order and contacts you by phone, SMS, WhatsApp or email with the exact delivery fee.
3. Pay the fee with the Paystack payment link we send you, or by Mobile Money to the official GAF Shop number we give you.
4. We dispatch your order once the fee is paid.

Only pay delivery fees through a payment link from us or to the official number we confirm with you. If you are unsure whether a request is from us, call (+233) 302 769 115 before you pay.

Unpaid Delivery Fees

We hold your order for 5 working days after we confirm the delivery fee. If the fee is not paid by then, we change your order to Store Pickup at BOD, Burma Camp, where you can collect it for free. If you are unable to collect it, contact us and we will cancel your order and refund you, but not the Transaction Fee (see our Refund and Returns Policy).

Estimated Delivery Times

These estimates start from the day your order is dispatched.

• Greater Accra (GAFShop Express Delivery and Ride Sharing): Same or next working day.
• STC and VIP: Same or next working day to the main station in Accra. Onward travel times depend on STC or VIP.
• DHL Express, FedEx and Zippy Delivery Courier: As quoted at checkout.

Delivery times are estimates, not guarantees. Weather, traffic, carrier schedules, peak periods and remote locations can cause delays.

Collecting Your Order

Store Pickup

• Wait until we tell you that your order is ready for collection.
• Collect it at the Base Ordnance Depot (BOD), Burma Camp, Accra, Monday to Friday, 9:00 am to 4:00 pm GMT.
• Bring your order number and a valid ID, such as your Ghana Card or service ID.
• If someone else will collect for you, tell us their name in advance. They must bring your order number and their own valid ID.

STC and VIP

• We deliver your order to the STC or VIP main station in Accra, register it with the bus company in your name for onward transport to your destination station, and share the registration receipt with you.
• You pay the bus company’s carriage charge at the receiving station or to the driver, and collect your parcel at the destination station with your ID and the registration details.
• Door delivery is not included. Any other charges set by the bus company, such as storage or collection charges, are paid by you.

Tracking Your Order

• You receive an order confirmation by email after checkout.
• We notify you when your order is dispatched.
• For STC and VIP, we tell you when your parcel has been registered with the bus company and share the registration receipt with you. For DHL Express and FedEx, we send you the tracking number.
• You can check your order status at any time on our Track Order page with your order number and billing email, or under My Account > Orders if you have an account.

Delivery Address and Failed Deliveries

• Enter a complete delivery address and a phone number where you can be reached.
• You can change your delivery address before your order is dispatched. Contact us as soon as possible.
• If a delivery fails because the address is wrong, or you cannot be reached or are not available, your order comes back to us. Any re-delivery fee is paid by you.

Lost, Damaged or Incorrect Items

Check your order when you receive it. If anything is missing, damaged or incorrect, contact us within 48 hours with your order number and photos of the item and packaging.

• GAFShop Express Delivery: This is our own delivery service. We are responsible for your order until it is delivered to you.
• Ride Sharing: We are responsible for your order until it is handed to the Bolt, Uber or Yango driver. Loss or damage during the ride is subject to the ride-hailing company’s terms, and we help you follow it up with them.
• STC and VIP: We are responsible for your order until it is registered with STC or VIP at their main station in Accra and the registration receipt is shared with you. After that, loss, delay or damage claims are made with STC or VIP under their terms, and items left uncollected at the station are your responsibility.
• DHL Express, FedEx and Zippy Delivery Courier: Loss or damage claims are made with the carrier. We help you file the claim.

For returns and exchanges, see our Refund and Returns Policy.

International Delivery

• We ship outside Ghana with DHL Express and FedEx. Live rates and delivery times for your destination are shown at checkout.
• Customs duties, taxes and import fees in the destination country are not included in the delivery fee. They are paid by the recipient.
• You are responsible for checking that your items can be imported into the destination country.
• Customs clearance can cause delays that are outside our control. If a package is refused or not cleared through customs, any return costs are paid by you.

Questions About Your Delivery

• WhatsApp: +233 59 997 4889, or use the chat button on any page.
• Phone: (+233) 302 769 115 or (+233) 201 873 711
• Email: sales@gafshop.com
• Online: Our Contact Us page

Support hours are Monday to Friday, 9:00 am to 4:00 pm GMT. See our FAQ for more about orders and delivery.

Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when they are posted on this page, and the date at the top shows when it was last updated.