SHOPPING INFORMATION

What delivery options are available?

We deliver across Ghana and internationally. The options shown at checkout depend on your delivery address:

  • Greater Accra: free Store Pickup at the Base Ordnance Depot (BOD), Burma Camp, GAFShop Express Delivery, a Bolt, Uber or Yango ride, or Zippy Delivery Courier.
  • Other Regions: STC or VIP (a flat ₵60 delivery fee paid at checkout: we deliver to their main station in Accra and register the parcel for onward transport to your destination station; you pay the bus company’s carriage charge at the receiving station), DHL Express or FedEx.
  • Outside Ghana: DHL Express or FedEx.
  • For GAFShop Express Delivery and Ride Sharing, we confirm the delivery fee after we process your order. For STC and VIP, the delivery fee is a flat ₵60 paid at checkout; the bus company’s carriage charge is paid by you at the receiving station. DHL Express, FedEx and Zippy show live rates at checkout. See our Shipping Policy for details.

Items in stock at our warehouse are dispatched within 2 working days.

How long will delivery take?

Orders from our warehouse are dispatched within 2 working days. Delivery time after dispatch depends on your location and the delivery option you choose at checkout.

Delivery may take longer during peak periods or to remote locations.

Do you deliver outside Ghana?

Yes. We deliver outside Ghana with DHL Express and FedEx. Live rates and delivery times for your destination are shown at checkout.

Customs duties, taxes and import fees are paid by the recipient. See our Shipping Policy for details.

What happens after I place an order?

Once your order is placed:

  1. You receive an order confirmation by email with your order details.
  2. Your payment is processed securely through your chosen payment method.
  3. We prepare and dispatch your order.
  4. You are notified when your order ships.
Do I receive an invoice for my order?

Yes. Your PDF invoice is attached to your order confirmation email and to the email we send when your order is completed.

If you have an account, you can also download it at any time under My Account > Orders.

Can I return or exchange an item?

Yes. You can return items within 14 days of receiving them, including sale items. Items must be unused and in their original condition and packaging. Tailor-made (bespoke) items can only be returned if they are faulty.

See our Refund and Returns Policy for full details.

How long does a refund take?

Once we receive and check your returned item, we let you know by email or SMS and send your refund without delay.

Where we can, refunds go back to your original payment method through Paystack. Once your payment has been paid out to our bank account (usually within 1 to 2 working days), we refund you in cash at our shop with no extra charges, or by Mobile Money or bank transfer to an account in the same name as the order, less any transfer fee. How quickly the money reaches you depends on your bank or Mobile Money provider.

If your order was already delivered, the delivery fee is not refunded. Paystack keeps the Transaction Fee shown on your order, so we do not refund it for returns and cancellations. Faulty, damaged, incorrect or unavailable items are refunded in full, including their share of the Transaction Fee.

PAYMENT & ACCOUNT INFORMATION

Which payment methods are accepted?

We accept secure online payments through Paystack:

  • Visa and MasterCard
  • Mobile Money
  • Bank Transfer

All payments are processed over an encrypted (SSL) connection. We do not store your card details.

Are taxes included in the prices?

No. Product prices are shown without tax. Any applicable taxes are added at checkout and shown as separate lines before you pay.

All prices are in Ghana cedis (GHS).

When is my payment deducted?

Card and Mobile Money payments are charged as soon as you complete checkout.

For Mobile Money, approve the payment prompt on your phone to complete the transaction.

My payment failed or money was deducted without an order. What should I do?

If your payment fails, check your card or Mobile Money balance and try again, or use a different card or Mobile Money number.

If money was deducted but you did not receive an order confirmation, do not pay again. Contact us with the payment reference from your SMS or email receipt, and we will confirm your order or arrange a refund.

What should I do if I receive a wrong or damaged product?

Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will replace items that arrive faulty, damaged or incorrect, or refund you in full if a replacement is not available.

Can I cancel or change my order?

Orders can be changed or cancelled before they are dispatched, and we refund you, including any delivery fee you paid, but not the Transaction Fee. Once an order has shipped, it cannot be cancelled, but you can return most items under our Refund and Returns Policy.

Contact us as soon as possible by WhatsApp, email or phone if you need to make a change.

How do I track my order?

Enter your order number and billing email on our Track Order page to see its status at any time. If you have an account, you can also check it under My Account > Orders.

You will also be notified when your order is dispatched.

CUSTOMER SUPPORT & TECHNICAL HELP

I forgot my password. What should I do?

Click Lost your password? on the login page and enter your registered email address. You will receive a link to reset your password.

How do I apply a coupon or discount code?

Enter your code in the coupon field on the cart or checkout page and click Apply coupon. If the code is valid, your total updates straight away.

Why am I not receiving emails (order confirmation, password reset)?

Check your spam or junk folder. If our email is there, add gafshop.com to your safe senders list.

You can always check your order on our Track Order page, or under My Account > Orders if you have an account.

How do I contact customer support?

You can reach us by:

Support hours: 9:00 am to 4:00 pm GMT, Monday to Friday.

What if I have a problem at checkout?

Clear your browser cache or try a different browser, then try again.

If the problem continues, contact us with a screenshot or the error message and we will help you complete your order.

Can I change my delivery address after ordering?

Yes, if your order has not been dispatched. Contact us as soon as possible. Once your order ships, the address cannot be changed.

To update your address for future orders, go to My Account > Addresses.

How is my personal information protected?

Our website uses an encrypted (SSL) connection to protect the information you send us. Payments are handled by Paystack, so we never see or store your card details.

Read our Privacy Policy to learn how we collect, use and protect your information.

ELIGIBILITY & PRODUCTS

Who can shop at GAF Shop?

Anyone can buy our general items. Service items, such as uniforms, insignia and badges, are sold only to active and retired personnel of:

  • Ghana Armed Forces (Army, Navy, Air Force and the Civilian Establishment)
  • Ghana Police Service
  • Ghana Immigration Service
  • Customs Division of the Ghana Revenue Authority
  • Ghana Prisons Service
  • Ghana National Fire Service
  • Ghana Ports and Harbours Authority
  • Ghana Civil Aviation Authority
  • Allied forces

At checkout, members choose their organisation and give their rank, service number and a photo of their service ID card. Members of the public choose General Public. If we cannot confirm that you are eligible, we cancel the service items and refund you for them, but not the Transaction Fee.

If you are not sure whether you qualify, contact us before ordering.

How do I register?

Click Login / Register at the top of the page, then enter your email address and choose a password. You can also create an account when you check out. Your organisation and service details are asked for at checkout.

Do I need an account to order?

No. You can check out as a guest, or create an account at checkout or under My Account.

An account lets you:

  • Save your delivery details for faster checkout
  • View your past orders
  • Check the status of your orders
  • Download your invoices
Can units or organisations place bulk orders?

Yes. Units, departments and organisations can place bulk orders.

Email sales@gafshop.com or call us with the items and quantities you need, and our team will help you with pricing and delivery.

Are your products covered by a warranty?

Yes. Our products are covered by the manufacturer’s standard warranty where one applies. If an item arrives faulty, damaged or incorrect, contact us within 48 hours and we will replace it or refund you in full.

If a problem appears later, contact us with your order number and we will help.