Can I browse before I login?

Yes. Feel free to explore all the many exciting products and top brands available at www.gafshop.com before logging in to the site. You will be given options to login to see prices or when you’re ready to make a purchase. Returning customers can simply click the “Login/Register” link at the top of the screen and enter your username and password, and new customers can click “Register Now”.

How can I find what I’m looking for quickly?

• Find an item quickly by entering a product keyword or SKU number in the search bar at the top of the website.
• Use navigational headings to shop by specific categories and sub-categories.

How do I place an order online?

• Find the item you wish to buy.
• On the right side of your screen, use the arrows to choose desired quantity, color or size, as applicable.
• Click “Add to Cart”.
• To view cart contents, roll your mouse over the “Cart” in the header.
• Click “View Basket” to see a shopping cart summary with price totals.
• Ready to check out? If no, click “Continue Shopping.” If yes, then click “Proceed to Checkout”.
• If no shipping address, you’ll be prompted to enter it now.
• Click the “Place Order” button to verify your billing address and redirect to process your payment.
• Enjoy your purchase!

How can I check on the status of my order?

• Click “My Account” at the top right of the screen.
• Click “Orders”.

How do I cancel or change my order?

• Click “My Account” at the top right of the screen.
• Click “Orders”.
• A customer service agent will be in touch with you.
• You can also chat on WhatsApp, Email or Call to speak with a customer service agent.

Do you offer gift wrapping?

We offer gift wrapping on all items. Once you’ve added the item to your shopping cart and proceeded to checkout, you’ll see a message box at the bottom of the screen. Just leave us your instructions.

What payment methods can I use?

You can pay with your VISA, MasterCard or Mobile Money. We also offer Bank to Bank transfers and Cash on Delivery (as applicable).

Do I have to pay sales tax on my order?

You do not pay sales tax on an Ghana Armed Forces Shop purchase.

When will my order ship?

You will get an order confirmation email with the standard shipping information, then status updates when the item ships. Items shipped from our warehouse ship within 2 business days.

What are your shipping options and fees?

Our shipping options and fees will be displayed at the checkout page.

How are customs charges handled?

Custom charges will be included in the shipping cost if required upon checkout. This applies to international orders only.

What is your policy for returns and refunds?

Read our Returns and Refunds policy.

How do you keep my information secure?

WE GUARANTEE YOUR SECURITY ON OUR WEBSITE: This site uses secure technology to safeguard the use of your credit card information online. We’re so confident about our safety measures that we’re offering you our Ghana Armed Forces Shop Safety Guarantee. Here’s our Online Safety Guarantee: WE WILL REIMBURSE YOU FOR THE AMOUNT OF ANY FRAUDULENT CHARGES NOT COVERED BY YOUR CREDIT CARD ISSUER IF FRAUDULENT CHARGES ARE MADE TO YOUR CREDIT CARD BECAUSE OF CREDIT CARD INFORMATION STOLEN WHILE YOU SHOP IN THE GHANA ARMED FORCES SHOP ONLINE STORE.

We can offer this Ghana Armed Forces Shop Online Safety Guarantee because we’re certain about our site security. We know that your credit card information is secure because it is encrypted. The use of Secure Sockets Layer (SSL) encryption on our website is the best global secure transaction technology available today. You should make sure your browser is capable of SSL to take advantage of the benefits of SSL secure technology while shopping at Ghana Armed Forces Shop Online Store. Doing so ensures that all sensitive information, such as credit card information, is encrypted before being sent over the Internet.

What is your privacy policy?

The privacy of your information is very important to us.

• Click “Privacy Policy.”

What are cookies?

Cookies are alphanumeric identifiers that we may transfer to your computer’s hard drive in the form of text files through your web browser to enable our systems to recognize your browser and in some instances to provide personalized features/offers online. As for the difference between session cookies and persistent cookies:

• Session cookie: A cookie that is erased when the user closes the web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer. They typically will store information in the form of a session identification that does not identify the user. Session cookies are also referred to as transient cookies or temporary cookies.
• Persistent cookie: A cookie that is stored on a user’s hard drive until it expires (persistent cookies are set with expiration dates) or until the user deletes the cookie. Persistent cookies are used to collect information about the user, such as Web surfing behavior or user preferences for a specific website. Persistent cookies are also referred to as permanent cookies or stored cookies.

The Help and/or Tools/Options menu(s) on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer. However, because cookies may allow you to take advantage of some of our features/offers online, we recommend that you leave cookies turned on.